Job Title: Volunteer Manager

Salary: £32,000 per annum (plus 5% pension)  

Annual Leave:  On completion of probationary period, 25 days plus Bank Holidays. After two years of continuous service, one extra day’s leave for every additional year of service to a maximum of 30 days.  

Responsible to: To the CEO 


Responsibilities and Duties:

  1. Manage the Volunteer Project  
    • To ensure that training is relevant and compelling and can be delivered virtually as well as in person. 
    • To set up and implement an effective outreach programme to publicise the service 
    • To manage events and support the launch and development of our new café space which will help fund the activities of the Charity. 
    • To monitor the targets and outcomes of the project and provide data for regular reports to funders, the CEO and the Board of Trustees. 
    • To work with other staff to ensure that all reports, data, and other administrative requirements are completed accurately in a timely manner.

2. Work with other staff and volunteer advocates 

    • To work with the CEO to recruit and train volunteer advocates in accordance with equal opportunities, good practice and staff policies. 
    • To provide supervision, mentoring and guidance to volunteer advocates through established mechanisms. 
    • To maintain confidential records of supervision which will record essential details of volunteer’s progress within advocacy partnerships and their training and support needs 

3. Work with service users

    • To facilitate volunteer advocacy support in one-to-one partnerships with people who need help to speak up. 
    • To match service users with volunteers, as appropriate. 
    • To monitor outcomes for service users and ensure that the service succeeds in improving the lives of those it supports according to their individual aspirations. 

4. General responsibilities 

    • To compile reports and attend meetings as required. 
    • To adhere to the policies and procedures of the organisation  
    • To participate in individual supervision as stated in the supervision policy. 
    • To work as part of a small team; ensure respectful and positive working relationships and effective internal communications. 
    • To identify and undertake appropriate training and take responsibility for professional development. 

Person Specification

Those elements marked with an asterisk are considered essential to this post. 

  1. Experience of establishing and running a project from inception, benchmarking and evaluating progress to agreed timescales. * 
  2. Experience of recruitment, training and supervising volunteers in a third sector organisation. Awareness of good practice in the management of volunteers. * 
  3. Knowledge of the advocacy sector and delivery of advocacy support to vulnerable adults in a wide variety of settings including hospital wards, prisons, care homes and the general community. * 
  4. Proficiency in the use of technology with the ability to develop and manage our social media and web presence. * 
  5. Experience of outreach work together with designing and delivering training or information to diverse groups in the community and the ability to design and deliver compelling training sessions remotely. * 
  6. An understanding of, and commitment to, equal opportunities. * 
  7. Ability to travel within South East London. *  
  8. Ability and willingness to work as part of a small team in order to respond to the changing needs of the organisation. * 
  1. Knowledge of the law and its application around issues of Mental Capacity and the Deprivation of Liberty Safeguards and an advocacy qualification is desirable. 
  2. Up to date training and knowledge of the benefits system and experience of supporting people to assert their entitlements up to first tier Tribunal level or willingness to undertake intensive training.
  3. Understanding and knowledge of issues that concern disabled people and people living with dementia.  
  4. Experience of writing reports and collecting/collating information for funders. 

How To Apply

Please click on the button below which will direct you to our online application form.