Job Title: Volunteer Manager
Salary: £32,000 per annum (plus 5% pension)
Annual Leave: On completion of probationary period, 25 days plus Bank Holidays. After two years of continuous service, one extra day’s leave for every additional year of service to a maximum of 30 days.
Responsible to: To the CEO
Responsibilities and Duties:
- Manage the Volunteer Project
- To ensure that training is relevant and compelling and can be delivered virtually as well as in person.
- To set up and implement an effective outreach programme to publicise the service
- To manage events and support the launch and development of our new café space which will help fund the activities of the Charity.
- To monitor the targets and outcomes of the project and provide data for regular reports to funders, the CEO and the Board of Trustees.
- To work with other staff to ensure that all reports, data, and other administrative requirements are completed accurately in a timely manner.
2. Work with other staff and volunteer advocates
- To work with the CEO to recruit and train volunteer advocates in accordance with equal opportunities, good practice and staff policies.
- To provide supervision, mentoring and guidance to volunteer advocates through established mechanisms.
- To maintain confidential records of supervision which will record essential details of volunteer’s progress within advocacy partnerships and their training and support needs
3. Work with service users
- To facilitate volunteer advocacy support in one-to-one partnerships with people who need help to speak up.
- To match service users with volunteers, as appropriate.
- To monitor outcomes for service users and ensure that the service succeeds in improving the lives of those it supports according to their individual aspirations.
4. General responsibilities
- To compile reports and attend meetings as required.
- To adhere to the policies and procedures of the organisation
- To participate in individual supervision as stated in the supervision policy.
- To work as part of a small team; ensure respectful and positive working relationships and effective internal communications.
- To identify and undertake appropriate training and take responsibility for professional development.
Those elements marked with an asterisk are considered essential to this post.
- Experience of establishing and running a project from inception, benchmarking and evaluating progress to agreed timescales. *
- Experience of recruitment, training and supervising volunteers in a third sector organisation. Awareness of good practice in the management of volunteers. *
- Knowledge of the advocacy sector and delivery of advocacy support to vulnerable adults in a wide variety of settings including hospital wards, prisons, care homes and the general community. *
- Proficiency in the use of technology with the ability to develop and manage our social media and web presence. *
- Experience of outreach work together with designing and delivering training or information to diverse groups in the community and the ability to design and deliver compelling training sessions remotely. *
- An understanding of, and commitment to, equal opportunities. *
- Ability to travel within South East London. *
- Ability and willingness to work as part of a small team in order to respond to the changing needs of the organisation. *
- Knowledge of the law and its application around issues of Mental Capacity and the Deprivation of Liberty Safeguards and an advocacy qualification is desirable.
- Up to date training and knowledge of the benefits system and experience of supporting people to assert their entitlements up to first tier Tribunal level or willingness to undertake intensive training.
- Understanding and knowledge of issues that concern disabled people and people living with dementia.
- Experience of writing reports and collecting/collating information for funders.
How To Apply
Please click on the button below which will direct you to our online application form.